APS Payroll

OPERATING SYSTEMS SUPPORT SPECIALIST

Location

Shreveport

Type

Full Time

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and full-service tax compliance services. In 2000, we made the strategic decision to develop our own technology. From that decision, the APS cloud solution was born and designed to help small to midsize businesses harness the power of the cloud to improve workforce management and mitigate compliance risk.  Our workforce management solution is a highly flexible and powerful system for core HR, payroll, and time & attendance.  In addition, we offer an expanded technology platform which includes self-service for employees and managers, mobile access, carrier connections, and extensive data integration capabilities.  We’re proud of the software we’ve developed and how we help our customers achieve their goals by decreasing their labor costs, streamlining inefficient processes, and improving engagement with their employees. 

We are currently seeking an Operating Systems Support Specialist.  This is an exempt position on the Support Operations Team located in our Corporate Office in Shreveport, Louisiana. No travel is required.  The Operating Systems Support Specialist is responsible for providing a range of Level 2 and Level 3 technical support products to internal and external clients.  See below for position details:

Essential Duties and Responsibilities:
  • Support staff with operational issues, including login issues, user maintenance and system availability, etc.
  • Resolve client technical issues, and keep a record/documentation of problems and issues.  
  • Systems task responsibilities:  client bank account/ direct deposit changes, Gazelle and SMART administrator and user permission maintenance, accrual research and recalcs, SMART tax/non-tax changes, client company configuration changes, Benefit Administration data fixes, and other tasks as identified or assigned.  
  • Serve as technical liaison between Client Services and Development.
  • As necessary,  client-facing to gather information to understand the cause of the system issue(s).
  • Research, identify and document systems solutions.
  • Provide support for both client-facing and back-end software platforms.
  • Review, replicate and respond to software issues escalated from Client Support Representatives as Level 2 software issues.
  • Communicate with both internal and external clients to resolve issues when resolution is possible; provide detailed analysis of issues as part of further escalation procedure when resolution is not possible.
  • Test live data before notifying the internal and external clients that the issue has been resolved.
  • Secondary responsibility (primary responsibility lies with Technical System Support Specialist):  communicate with internal and external clients when escalated issues have been resolved via hotfix, scheduled release, etc.
  • Take initiative to quickly identify, prioritize and escalate critical issues.
  • Manage escalated HandPunch setup and configuration issues. 
    • Physical access to clocks is needed for configuration of new clocks, repair processing and testing.
  • Other responsibilities as needed or assigned.
Supervisory Responsibilities: NA

Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:

  • Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience preferred. 
  • 3+ years of experience supporting complex workflow driven IT or software systems.
  • Familiarity with agile project methodologies, database concepts and principles, and Java or similar language development practices and concepts.
  • Experience providing user support, both internally and externally.
  • Demonstrated strong analytical and problem solving skills and ability to follow procedures and resolve exceptions.
  • Demonstrated ability to design and document user focused solutions.
  • Strong observation and problem-solving skills.  
  • Strong client centric focus.
  • Strong ability to manage multiple projects and tasks and meet deadlines.  
  • Excellent written and verbal communication skills.
  • Strong planning and organizing skills and attention to details.
  • Ability to work with people and work as part of a team.
  • Must be able to work in an environment in which constant deadlines exist.
  • Must be able to work the hours necessary to successfully perform in this position.
  • Must understand all company guidelines, procedures, and workflow. 
Benefits & Compensation:  APS offers a competitive compensation and benefits package, and an energetic working environment that fosters collaboration and career growth.
Compensation: 0.00

Company Website: www.apspayroll.com

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